At Rediscover Hair, we understand that sometimes a hair piece may not work for you, so you can certainly return it or exchange it. 

To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and free from any pollutants, such as tobacco smoke. Your item needs to have the receipt or proof of purchase. You have 14 calendar days to return an item from the date you received it. It does not need to be received within 14 days; however, it must be sent out no later than 14 calendar days.

All international returns (outside of Canada) are subject to the following: the purchaser will be responsible for paying return shipping costs, including the original cost of shipping, which will be deducted from the refund. If the international purchaser is doing an exchange, the original shipping cost will not be charged back to the customer. Additionally, the purchaser will be responsible for any other expense incurred, such as duties and transaction fees. Certain exceptions apply. 

National returns are the same as the above; however, if the purchaser is exchanging a piece, the transaction fee will be waived. All other return fees will apply. 

Contact sales@rediscoverhair.com to receive next steps for initiating a refund or exchange.